FAQ

1. How can I contact you?

You can contact us by sending an email to esrefhesenov0051@gmail.com. We will respond to your inquiry as soon as possible.

2. Where are your products shipped from?

Our products are shipped directly from our suppliers located in various countries. This allows us to offer a wide range of products at competitive prices.

3. Can I get a refund on my product?

Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return and refund within 30 days of receiving the item. Please refer to our refund policy for more details.

4. How long does it take to process a refund?

Once we have received and inspected your return, we will notify you about the approval of your refund. If approved, the refund will be processed within 10 business days and will be credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

5. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that there may be restrictions and additional fees for certain destinations. You can check the availability and shipping options for your country during the checkout process.

6. Can I track my order?

Yes, once your order has been shipped, we will provide you with a tracking number. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.

7. What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately. We will evaluate the issue and make it right by either replacing the item or issuing a refund, depending on the circumstances. Please refer to our refund policy for more information.

8. Can I cancel or change my order?

Once an order has been placed, it cannot be canceled or changed. We strive to process and ship orders as quickly as possible, which may limit our ability to make changes after the order has been submitted. We recommend reviewing your order carefully before completing the purchase.

9. Are there any items that cannot be returned?

Yes, certain types of items cannot be returned due to health and safety reasons or other restrictions. These include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, and gases. Additionally, sale items and gift cards are non-returnable. Please contact us if you have any questions or concerns about the eligibility of your specific item for return.

10. How long does it take to receive my order?

The delivery time for your order may vary depending on the shipping method and your location. Generally, it takes between 7 to 20 business days for your order to arrive. However, please note that unexpected delays may occur due to customs clearance, weather conditions, or other factors beyond our control. You can track the progress of your shipment using the provided tracking number.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

For any return question, you can always contact us at esrefhesenov0051@gmail.com.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases. We also do not accept returns for sale items or gift cards.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at esrefhesenov0051@gmail.com.